Privacy Policy

Last Updated: June 10, 2025

At FinTech Nexus, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website fintechnexus.co.uk (the "Site"). Please read this policy carefully to understand our practices regarding your personal data and how we will treat it.

1. Information We Collect

1.1 Personal Data

We may collect personal identification information from you in a variety of ways, including, but not limited to, when you visit our site, fill out a form, subscribe to our newsletter, or in connection with other activities, services, features, or resources we make available on our Site. You may be asked for, as appropriate:

• Name
• Email address
• Phone number
• Message content when using our contact form

1.2 Non-Personal Data

We may collect non-personal identification information about visitors whenever they interact with our Site. Non-personal identification information may include:

• Browser name
• Type of computer or device
• Technical information about visitors' means of connection to our Site, such as the operating system and the Internet service providers utilized
• Other similar information

1.3 Cookies and Tracking Technologies

Our Site may use "cookies" and other tracking technologies to enhance user experience. You can choose to set your browser to refuse cookies, or to alert you when cookies are being sent. Please note that if you do so, some parts of the Site may not function properly. For more detailed information about our use of cookies, please refer to our Cookie Policy.

2. How We Use Collected Information

FinTech Nexus may collect and use your personal information for the following purposes:

• To improve customer service: Information you provide helps us respond to your customer service requests and support needs more efficiently.
• To personalize user experience: We may use information in the aggregate to understand how our visitors as a group use the services and resources provided on our Site.
• To improve our Site: We may use feedback you provide to improve our products and services.
• To send periodic emails: We may use the email address to respond to inquiries, questions, and/or other requests. If you decide to opt-in to our mailing list, you will receive emails that may include company news, updates, related product or service information, etc.

3. Legal Basis for Processing Personal Data

Under the UK GDPR and Data Protection Act 2018, we process your personal data on the following legal grounds:

• Consent: Where you have explicitly agreed to our processing of your personal data for one or more specific purposes, such as receiving our newsletter.
• Legitimate Interests: Where processing is necessary for our legitimate interests, such as to improve our services, provided that these interests are not overridden by your own interests, rights, and freedoms.
• Contract Performance: Where processing is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into a contract.
• Legal Obligation: Where processing is necessary for compliance with a legal obligation to which we are subject.

4. Data Protection Rights

Under UK data protection laws, you have the following rights regarding your personal data:

• Right to Access: You have the right to request copies of your personal data.
• Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
• Right to Data Portability: You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.

If you would like to exercise any of these rights, please contact us using the details provided at the end of this policy. We will respond to your request within one month. Please note that we may ask you to verify your identity before responding to such requests.

5. Data Retention

We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your personal data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

We will also retain log files and analytics data for internal analysis purposes. This data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our service, or we are legally obligated to retain this data for longer periods.

6. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our Site is at your own risk.

7. Third-Party Disclosure

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties except as described below:

• Service Providers: We may employ third-party companies and individuals to facilitate our service, provide the service on our behalf, perform service-related activities, or assist us in analyzing how our service is used. These third parties have access to your personal data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
• Legal Requirements: We may disclose your personal data in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend our rights or property, prevent or investigate possible wrongdoing in connection with the service, protect the personal safety of users of the service or the public, or protect against legal liability.

8. International Data Transfers

Your information, including personal data, may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside the United Kingdom and choose to provide information to us, please note that we transfer the data, including personal data, to the United Kingdom and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

For transfers to countries not deemed to provide an adequate level of data protection, we will ensure appropriate safeguards are in place, such as standard contractual clauses approved by the UK Information Commissioner's Office.

9. Children's Privacy

Our Service does not address anyone under the age of 16 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 16. If you are a parent or guardian and you are aware that your Child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: [email protected]
• By phone: +441912293400
• By mail: Gateway House, Gateway West, Newburn Riverside, Newcastle upon Tyne NE15 8NX

12. Complaints

If you have a concern about our privacy practices, including the way we have handled your personal data, you can report it to the UK Information Commissioner's Office (ICO) or the data protection authority in your jurisdiction.

You can file a complaint with the ICO by calling their helpline on 0303 123 1113 or via their website at https://ico.org.uk/make-a-complaint/.

However, we would appreciate the chance to address your concerns before you approach the ICO, so please contact us in the first instance.